chrismiles’s posterous



December 9, 2009

Started this week at Primus Business Services

I started my new career this week at Primus Canada, marketing their Voice, Access, Hosting, IP connectivity, Disaster Recovery and Business Continuity solutions.   This will be an adjustment, as the last 9 years (with one 6-month exception) I’ve been working from my home office.  But I love working downtown Vancouver, and my commute to Primus’ office is a quick ride on the West Coast Express from my home in Maple Ridge.

For those not familiar with Vancouver’s Lower Mainland, Maple Ridge is wayyyyyyyy out in the “burbs”.  Think horses, country music, Ford F150’s, beer and mullets.  I’m exaggerating, and in reality being “out there a bit” means we can afford a larger home on a big lot, with a pool in the backyard.  Maple Ridge also has a number of beautiful (and flat) trails over a series of dykes, with mountain views that I can often be found discovering on my mountain bike. 

I like to tell people that what I lack in good looks I make up for in experience.  With a varied sales background marketing Voice, Data and Internet services, Primus has a suite of products that fits with my desire to deliver a complete solution to a business customer.  But instead of long-winded ramblings of how wonderful we are, I’m hoping to blog about products and services that are available to Vancouver based organizations.  And to introduce readers to products and services that help to keep businesses up and running anywhere, at anytime.

Stay tuned for more.

Chris Miles
Primus Business Services
Account Executive

 Tel:  604.630.2628   |    Toll Free:  877.752.6385    |   Fax: 877-329.4958
Email: cmiles@primustel.ca
www.primus.ca

For a virtual tour of our Data Centres: www.primustel.ca/IDCVideo

333 Seymour St, Suite 540, Vancouver BC, V6B 5A6

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August 20, 2009

New Mitel phones make life easy for admin

Mitel

The new 5320 and 5360 IP Phones from Mitel make administration easier through remote programming instead of having to manually attach paper labels to each phone. This reduces set-up time and ongoing operational costs, allowing your IT/telecom team to focus on other business priorities.

 

The digital display on each phone is automatically updated, ensuring that your users always have instant access to colleagues, IP-based applications and services.

  

Give your users easy access to the information, applications, and features they need without struggling with paper labels ... Call us anytime to learn more.

Chris Miles                               Follow me on Twitter     
Business Development
604-231-0143 direct
cmiles@digitel.ca

Digitel Systems Inc.  
604-231-0110 help desk
604-231-0100 fax
www.digitel.ca

Ask us about our computer network Monitoring, Alerts and Reporting Service

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August 14, 2009

Computer Network Monitoring, Alerts and Reporting and what's in it for the business owner?

So, you're a business owner somewhere in the Vancouver BC area.  (Well, you can be anywhere but I'm hoping to get the words "business" and "Vancouver" in this blog in the hopes of Google picking this up.)  Anyway, you have a trusted I.T. consultant (or maybe it's an employee) that looks after the support of your computer network.  You like him (or her), your trust them, they're reliable and they know your network.  You even invite them over for the family barbeque.  They're hourly rate is a bit high, but less than your lawyer and they do a great job.  So, what's the problem?

For one, they're only one person!  What happens if they're not available - away on holidays, out with the flu, taking care of another client or at an industry event in Vegas?  And they can't possibly know everything about everything, can they?  I mean, to keep up with all the Certifications would have to be a full-time job in itself.

So here's an idea.  How about a remote Monitoring, Alerts and Reporting Service, that we can call Mars for short!  We can monitor your Network 24/7 - looking for issues - and alerting your I.T. guy BEFORE something becomes a serious problem.  And if your IT guy isn't available, our team can jump in.

And starting for as little as $149 per month, our service includes:
  • 24 x 7 Monitoring, Alerting and Reporting
  • Hardware and Software Asset Management
  • Security Assurance - This alone could be of real value!
  • Preventative Maintenance
We can monitor Workstations and Servers, using any Operating System.  We can also monitor Edge Devices such as Routers and Switches, Virtual machines, IP phones, Faxes, Printers, or anything with an IP address.  We can even monitor Internal and External web sites, perfect if you use hosted applications like Exchange, SharePoint or CRM. 

Some Other Advantages:

  • Your technician can have access to our NOC, allowing them to remotely take over any of your machines, on or off your network (like your home PC or Mac).
  • And they can use "scripts", to automate many of the day-to-day tasks that eat up their time and your I.T. budget. 

Who We Are:

 

For the past 25 years Digitel Systems has been supporting business telephone systems, and for the past five years we've also been working on hundred's of Local and Wide Area Networks across North America.

 

To learn more, or to discuss your actual technology costs and the ROI when you switch to our service, contact us anytime.

 

Chris Miles                               Follow me on Twitter     
Business Development
604-231-0143 direct
cmiles@digitel.ca

Digitel Systems Inc.  
604-231-0110 help desk
604-231-0100 fax
www.digitel.ca

"Managing your Voice and Data Network"

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August 13, 2009

Computer Network Security Assurance for Vancouver BC business

For the past 25 years Vancouver BC based Digitel Systems has been supporting business telephone systems.  But with the advent of IP telephony, we've been also working on hundred's of Local and Wide Area Networks across North America.

And now we are delivering a Monitoring, Alerts and Reporting Service that delivers Proactive managed services.   We'll monitor your entire Wide Area Network 24/7 - looking for issues - and alerting you BEFORE something becomes a serious problem.  All at an affordable price.

Security Assurance included:
To reduce your risk, Security Assurance is also INCLUDED with our service.
  • Baseline security scanning to detect security holes.
  • Continuous monitoring for viruses, worms, spam ware, and other malware.
  • Automated verification of data backup completion and identification of any failed backups.
Microsoft Baseline Security Analyzer Report:

To learn more, or to discuss your actual technology costs and the ROI when you switch to our service, contact us anytime.

Chris Miles                               Follow me on Twitter     
Business Development
604-231-0143 direct
cmiles@digitel.ca

Digitel Systems Inc.  
604-231-0110 help desk
604-231-0100 fax
www.digitel.ca

"Managing your Voice and Data Network"

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August 11, 2009

Network Monitoring tool for Vancouver IT managers

In my last few posts I'm been talking about our Remote Monitoring and Management Service, providing 24 X 7 Network Monitoring, Alerts and Reporting.  However I've been hearing from a number of IT managers who already have a Monitoring tool, asking how our service is different.

For one, we can Monitor more than simply PC's and Servers on your network.  Edge Devices, including routers and switches, IP phones, faxes, printers, or anything with an IP address can be Monitored.  We can even Monitor internal and external web sites, perfect if you use hosted applications like Exchange, SharePoint or CRM.  And as well as Monitoring, we can Alert you to any issues before they become a serious problem.

If this is of interest we’d love to come in and provide a FREE Network Assessment.  We won’t interrupt anything on your system and you’ll receive a detailed analysis of your actual technology costs and the ROI when you switch to our service.  We also want to be very clear that there are no expectations on our part for you to do or buy anything when you take us up on our offer. 

 

To learn more, or to schedule a free network assessment, please contact us anytime.

Chris Miles                               Follow me on Twitter     
Business Development
604-231-0143 direct
cmiles@digitel.ca

Digitel Systems Inc.  
604-231-0110 help desk
604-231-0100 fax
www.digitel.ca

"Managing your Voice and Data Network"

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August 6, 2009

Remote Monitor, Alert and Response for Vancouver IT managers

With our Remote Monitoring and Management service, you get 24/7 monitoring and alerting.  We’ll know immediately when something has gone wrong and can guarantee a rapid response, delivered remotely if possible, or on site if required. Problems are often resolved before you’re even aware of them.

Chris Miles                               Follow me on Twitter     
Business Development
604-231-0143 direct
cmiles@digitel.ca

Digitel Systems Inc.  
604-231-0110 help desk
604-231-0100 fax
www.digitel.ca

"Managing your Voice and Data Network"

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August 4, 2009

Esnatech Launches SIP-based WeLINK Meet-Me Conference Server

Esnatech launches a new SIP-based meet-me conference server for SMBs, called WeLINK, which eliminates the expense of hosted conferencing services from an outside vendor (no monthly fees or fee per use). WeLINKAs an in-house audio conference solution, WeLINK supports up to 48 simultaneous SIP sessions (24 participants per conference) on a single system with unlimited conferences or ‘rooms’. The audio conferences can also be recorded for later review. If WeLINK is used in conjunction with Esnatech’s OfficeLinX unified communications platform, there are additional features such as viewing the presence status of other users, contact integration, e-mail reports and voice-to-text transcription for archiving recorded conferences (requires the Esnatech speech-to-text module).

Chris Miles                               Follow me on Twitter     
Business Development
604-231-0143 direct
cmiles@digitel.ca

Digitel Systems Inc.  
604-231-0110 help desk
604-231-0100 fax
www.digitel.ca

"Managing your Voice and Data Network"

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July 24, 2009

Network Monitoring and Alerts for Vancouver area business

On average, small and medium sized companies in Vancouver lose thousands of dollars a year to network downtime—in the incremental minutes and hours of lost productivity and lost opportunities as you wait for problems to be resolved. Furthermore, on average, 70% of IT management budgets are spent on systems maintenance, leaving only 30% to invest in new technologies. 

 

Imagine if you had IT support that significantly reduced your downtime by identifying and solving issues before they became problems—and that took minutes instead of hours to resolve the remaining issues that could not be anticipated.

 

Imagine if you could shift funding from administrative tasks to more strategic infrastructure investments that would keep your network more secure and save you money.

 

Digitel Systems can achieve all this and more, by optimizing your system with our new Network Partner Program:

  • Remote support for rapid problem resolution
  • Detailed site inventories
  • 24 x 7 x 365 proactive network and security monitoring
  • Scheduled maintenance
  • Helping you achieve regulation compliance

To learn more, or to schedule a free network assessment, please contact us.

 

Chris Miles                                      Follow me on Twitter

604-231-0143

cmiles@digitel.ca

 

 

 

Contact us for Your Complimentary Network Assessment: 

  • A detailed analysis of your actual technology costs and the ROI when you switch to [Program Name].
  • Ilustrations of the potential cost reductions that can be achieved through preventative maintenance.

Digitel Network Assessments are standardized using our Network Partner approach to managing networks.

 

On average, our customers are able to lower IT management costs by 30%!

 

The assessment takes only a few hours and does not interrupt anything on your system. When complete, you receive a detailed report indicating the current effectiveness of your network configuration and areas of opportunity for enhanced efficiency with managed services.

 
Who are we?
 
Digitel Systems is a Vancouver based Interconnect that for the past 25 years have been supporting business telephone systems.  And with the advent of IP telephony, for the past 5 years have been working on hundred's of Local and Wide Area Networks across North America.
 
 

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July 21, 2009

It's not just Network Monitoring

I've been calling I.T. Managers throughout the Vancouver Lower Mainland, introducing our Managed Computer Support service.  When asked to give an explanation of the service, I start by explaining one of its features as a 24/7 Network Monitoring tool.  With a "we already have that" and the click of their phone hanging up, I make a mental note to pull out my book on the "Joys of Selling".  And for those potential new customers who have had their morning coffee and give me 2 minutes of their time, I have the opportunity to explain the other benefits we can deliver to a busy I.T. department.
  • Alert them to problems on their network
  • Automate a number of important day-to-day tasks
  • Automatically keep an up-to-date inventory of all hardware and software
  • Allow easy access to remote machines 24/7
A busy I.T. manager can also have the option of allowing our team of technicians remediate any problems, before waiting for something to break.  Patch Management is another service that we can also deliver, freeing up a busy I.T. administrator for more important projects that may have more of an impact on their organization's bottom line.
 
Digitel Systems is a Vancouver based Interconnect that for the past 25 years have been supporting business telephone systems. And with the advent of IP telephony, for the past 5 years have been working on hundred's of Local and Wide Area Networks across North America.
 
If you have questions about your Voice or Data network, contact us anytime.
 
Chris Miles                               Follow me on Twitter     
Business Development
604-231-0143 direct
cmiles@digitel.ca
 
Digitel Systems Inc.  
604-231-0110 help desk
604-231-0100 fax
www.digitel.ca

"Managing your Voice and Data Network"

 
 

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July 17, 2009

24/7 Computer Network Monitoring for Vancouver area business

Digitel Systems is a Vancouver based Interconnect that for the past 25 years have been supporting business telephone systems. And with the advent of IP telephony, for the past 5 years have been working on hundred's of Local and Wide Area Networks across North America.  To deliver additional services to our customer base, Digitel has partnered with Level Platforms.
 
Level Platforms is a Canadian company and a world leader in remote monitoring and management software.  Their Managed Workplace® will help us deliver managed services to our small and midsize business customers.
 
Busy IT Managers will see an advantage to this service if there is a need to add another technician to their staff, but don't have the budget.  Or if they want to get away from the important day-to-day tasks that eat up their time, and move to high-value Projects that can benefit their organization's bottom line.
 
Business owners will also see a benefit, especially those who have a trusted outsourced IT consultant.  Although many smaller computer support firms do well fixing problems as they arise, some busy technicians are not always available when they are needed the most. We believe that by adding a more “Proactive” computer network support service, we can LOWER a firm's overall IT costs.
 
If you have questions about your Voice or Data network, contact us anytime.
 
Chris Miles                               Follow me on Twitter     
Business Development
604-231-0143 direct
cmiles@digitel.ca
 
Digitel Systems Inc.  
604-231-0110 help desk
604-231-0100 fax
www.digitel.ca

"Managing your Voice and Data Network"

 
 

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